Returns & Refunds

At a Glance

1. Damaged, Defective, Wrong or Missing Items

If a product arrives damaged, defective, or different from what you ordered, or if an item is missing from your package, we will send a replacement or issue a full refund for that item, including its share of the shipping cost.

• Email us within 7 days of delivery at info@hebea.beauty with your order number and clear photos (or a short video) of the product and its packaging.
• If the outer box is visibly damaged when it arrives, please photograph it before opening it.
• You do not need to return the product unless we ask. Please do not use a damaged or defective item.

Minor marks on the outer shipping box that do not affect the product are not considered damage.

2. Lost Packages

If your package is lost in transit, we will send a replacement or issue a refund. The steps and time limits are in Section 7 of our Shipping & Delivery policy.

3. Cancelling or Changing an Order

Because production begins quickly, orders cannot be edited once they are paid. You can cancel within 24 hours of placing your order, as long as your products have not yet been labeled: write to info@hebea.beauty with your order number. If we can still cancel, you will receive a full refund and can place a new order. Once production has started, the order can no longer be cancelled.

4. Change of Mind

Every HEBÉA order is labeled and packed to order, and for hygiene and safety reasons cosmetics that have left our care cannot be resold. For this reason we are unable to accept returns or exchanges for change of mind.

If a product does not suit your skin, please stop using it and write to us. We will gladly help you find a better match within the collection.

5. How Refunds Work

• Refunds go back to your original payment method through PayPal. Once approved, they usually appear within 5–10 business days, depending on PayPal and your bank.
• Refunds are issued in U.S. dollars. Any sales tax charged on a refunded item is refunded with it.
• Shipping costs are refunded when the problem is on our side (damaged, defective, wrong, missing or lost items) or when an order is cancelled before it ships.
• Orders returned to us because of an incorrect or incomplete address cannot be refunded; see our Shipping & Delivery policy.
• If a product in your order becomes unavailable before it ships, we will refund that product in full and let you know right away.

6. PayPal Buyer Protection

Every purchase on hebea.beauty is paid through PayPal and covered by PayPal Buyer Protection, which lets you open a dispute for up to 180 days if an item does not arrive or is significantly not as described. Please write to us first: we can usually solve a problem faster than a dispute, and your rights are not affected either way.

7. Questions