Every HEBÉA order is prepared especially for you.
Your products are labeled and packed to order at our fulfillment center in Texas, USA, then sent on their way to your door.
Below you’ll find everything you need to know about how long it takes, what it costs, and what to do if anything goes wrong.
Last updated: October 22, 2026
1. Processing Time
Because every order is prepared especially for you, please allow 5–9 business days for processing before your order ships. Business days are Monday through Friday, excluding U.S. holidays. During peak seasons and holidays, processing may take a little longer.
2. Delivery Time
Once your order ships, delivery within the United States takes:
| Service | Delivery |
|---|---|
| Standard | 3–5 business days |
| Express | 2–3 business days |
Alaska, Hawaii and other remote areas take longer: please allow 5–8 business days.
Total time from order to delivery is processing plus delivery. A standard order typically arrives in 8–14 business days.
All delivery times are estimates provided by our carriers and are not guaranteed. Weather and carrier delays can occasionally extend them.
3. Shipping Rates & Taxes
Shipping is charged at a flat rate per order. You’ll see the exact cost at checkout before you pay.
| Service | Rate |
|---|---|
| Standard | $9.99 |
| Express | $29.99 |
All prices are in U.S. dollars. Prices do not include sales tax; where we are required to collect it, it is shown at checkout before you pay.
4. Where We Ship
We currently ship within the United States only. If your address can be selected at checkout, we can deliver to you. We do not ship internationally yet; if you would like to hear when we open your country, write to us.
5. Order Tracking
As soon as your order ships, you’ll receive an email with your tracking number. Please allow up to 24–48 hours for tracking information to update. If you haven’t received a shipping email within 10 business days of placing your order, please check your spam folder or contact us.
6. Shipping Address & Order Changes
We ship to the address you confirm at checkout, which is also the address on your PayPal payment. Please check it carefully: orders cannot be edited once they are paid. If you notice a mistake, write to us within 24 hours; if your order has not yet been labeled, we can cancel and refund it so you can reorder with the right details.
We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. A package returned to us for that reason can be reshipped at the customer’s expense; it cannot be refunded.
7. Damaged or Lost Packages
We take great care with every order. In the rare event that your products arrive damaged or your package is lost in transit, we will send a replacement or issue a refund.
- Damaged items: email us within 7 days of delivery at info@hebea.beauty with your order number and photos (or a short video) of the product and its packaging. If the outer box is visibly damaged when it arrives, please photograph it before opening it. Minor marks on the outer box that do not affect the product are not considered damage.
- Lost packages: if your tracking hasn’t updated for more than 10 business days, or your order hasn’t arrived within 30 days of shipping, contact us and we’ll look into it right away.
- Marked as delivered but not received: please check with neighbors and around your property, and contact the carrier with your tracking number. If it still can’t be found within 3 days, let us know.
Please do not send anything back before writing to us: in most cases we will not need the product returned. Full details are in our Returns & Refunds policy.
8. Questions
We’re here to help. Write to us at info@hebea.beauty and include your order number for the fastest reply.
HEBÉA is a brand of
GreenBack Group Ltd., EU
